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O.R. TRAX Help Center

Welcome to the O.R. Trax Help Center

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Topics

  • Get Started
    • FAQs
    • Provide Company Details
    • Filling in Personal Details and Selecting Job Category and Locations
  • Vendor Credentialing
    • Vendor Credentialing
    • How to upload and Manage Ortrax credentials
    • Troubleshooting Flu Vaccine Documentation Uploads
    Show 8 more
  • Facility Access and Appointments
    • Facility Appointments
    • Understanding Access Restrictions and Resolutions for VA Facilities
    • Select Facilities
    Show 4 more
  • Automated Vendor Notifications (AVN)
    • Automated Vendor Notifications (AVN)
    • Create an Automated Vendor Notification (AVN) Filter
  • Badges & Devices
    • Resolving issues with receiving physical badges
    • How to request and receive your physical OrTrax badge
    • Plastic ID Badges
    Show 2 more
  • Subscription & Payment
    • O.R. TRAX Subscription Plans
    • Subscription renewal and payment methods
    • View & Download Your Receipt
  • Account & Login
    • Application Dashboard
    • Troubleshooting mobile App login issues
    • Handling vendor account lockouts and email notifications
    Show 1 more

Featured portals

  • Contact us

    Get help from the O.R. TRAX support team

Suggested forms

  • Subscription and/or Billing Support in Contact us

    General Questions for Billing and Subscritpions

  • Facility Access & Credentialing Status in Contact us

    Request facility credentialing access, check your credentialing status, or tell us you can't access a facility.

  • Request Badge/Need badge activation in Contact us

    This category is to label cases related to badge requests and how to activate them

  • Cancel Account - Disable Auto Renew in Contact us

    Cancel Account at end of current Term

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